Every year we visit around 1,350 individuals in hospital, other care settings, and in their own homes to find out their views and check on their care and treatment. Where appropriate, we speak to their friends or relatives too.
We instigate full-scale investigations where care or treatment have gone wrong only when the case appears to show serious failings and has implications for services across Scotland.
One of the best ways to check that people are getting the care and treatment they need is to meet with them, and ask them what they think.
We visit people in hospital, in their own home or in a care home, in secure accommodation, or in any other setting where they are receiving care and treatment.
Find out more about our visiting and watch a video here.
Our investigations focus on one person, but they have lessons for lots of people. We carry out an investigation into an individual's care and treatment when we believe there are similar issues in other people's care, and lessons to be learnt for services throughout Scotland.