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Complaint Leaflet

… Welfare Commission for Scotland The Commission values complaints We seek to resolve situations where … that your complaint has been taken seriously We value complaints and use information from them to help us improve … our services please tell us This leaflet describes our complaints procedure and how to make a complaint It also …

Published 14 Jun, 2018 | .pdf, 204.8 KB


Complaints Policy

… CORPORATE REPORT Complaints policy JULY Policy Title Complaints Against the Commission Issue Number Date of last … Procedures CHPs which reflect our commitment to valuing complaints and which provide guidance for staff who are …

Published 1 Jul, 2017 | .pdf, 295 KB


Complaints Report Q1 2016/17

… This is the 1st quarterly report of the COmmission's new complaints handling procedure, covering the period, April - June 2016. … CORPORATE REPORT Complaints handling report Q August Complaints Handling Performance Report Q April June …

Published 18 Aug, 2016 | .pdf, 322.8 KB

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… the Mental Welfare Commission We recognise the value of complaints in providing feedback on our services. Complaints can also allow us to give an explanation where … provided. Details of how to complain are included in our  complaints leaflet . Complaints procedure We have also …

Last updated 25 Jul, 2019


Statement and guidance on making Re-use requests and complaints

… Guidance on making re-use requests and complaints Re-use of The Mental Welfare Commission s Public … statement and guidance on making re-use requests and complaints Contents The Commission s Re-use statement Access … to make a request to re-use the Commission s information Complaints about the Commission s approach to re-use The …

Published 28 Jun, 2017 | .pdf, 94.8 KB


Privacy statement

… stored in a personal file in our secure database Managing complaints about the Commission Where someone is unhappy … from our website at https www mwcscot org uk contact-us complaints We may ask you for information in order to fully …

Published 23 May, 2018 | .pdf, 44 KB


Apologies bill consultation

… plays no role in either the NHS or the Local Authority complaints process We have no authority to pursue a complaint … regarded as admissions of civil liability Indeed the NHS complaints policy explicitly states Even prima facie evidence … the nature and value of apology and understanding the NHS complaints policy for example as exemplified in Flying Start …

Published 31 Oct, 2012 | .pdf, 58.1 KB

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Class 7: How we are performing

… Report Signed Annual Accounts 2018 Annual Report 2017-18 Complaints activity 2016-17 During 2014, the Commission wrote … are dissatisfied with our services, please tell us.  Our complaints leaflet  describes our complaints procedure and how to make a complaint. It also …

Last updated 13 Aug, 2019


Grievance Policy

… is a framework for handling employees concerns problems or complaints relating to their employment The Commission is … It is expected that any day-to-day problems concerns complaints or difficulties will be resolved in an informal … and for employee use only and is entirely separate to the Complaints Policy which operates to enable the public to make …

Published 1 Mar, 2018 | .pdf, 314 KB


Publication Scheme 2019

… Conflict of Interest Policy Public Interest Disclosure Complaints Policy Complaints Handling Procedures Accountability and Audit … explaining how to make a complaint about the Commission Complaints Policy How to make a request for personal …

Published 3 Jun, 2019 | .pdf, 240.8 KB